Treadmill Rental In Ottawa FAQ
How can I contact you?
You can get a hold of us a number of ways. You can call us at (613) 830-9300 or email us at firstname.lastname@example.org We also respond to posts or comments on our site, so feel free to contact us through the site as well.
Where are you located?
We are located In Ottawa east end in Orleans. Our standard service ranges from Orleans to Kanata. We do make exceptions on a case by case basis and there will typically be an additional fee for delivering outside of our standard service area.
Is there a deposit- if so what is the cost?
There is no deposit or security fee. We do require that we have your credit card information on file for the monthly billing.
Is there a delivery and/or removal and/or set-up charge (how much)
There is a mandatory delivery and removal fee. The delivery and set-up charge is $60 for treadmills and ellipticals and $50 for exercise bikes. Following the initial set-up we will go over all the functionality of the machine with you and make sure that we have answered any questions you have about the machine. There is also a $50 pickup fee following your rental period.
What our Clients have to say
Dave and Alex just left our home and I had to write to tell you that
you have two outstanding guys on your delivery team. We had two
options for the treadmill to be located, and even though the one would
have been a more tricky move, Dave was certainly willing to give it a
go. In the end, when we saw the size of the machine, we opted for the
easier main floor location. I was so impressed though that our wish
was their command.
They both were very knowledgable about your place and services and
spoke very highly of you. I am so glad now that I googled 'treadmill
rental Ottawa' and landed in your spot.
Thank you so much for the service. Dave and Alex were exceptional.
I'll be in touch come the end of our two months. Much appreciated.
Is there a contract- if so, what are the requirements of rental (is their a minimum rental time period)
There is a contract and waiver form. There is a 2 month minimum period and we do charge a minimum of a month long rental period. The primary purpose of the contract is to document that you are aware of the monthly rate and also the service warranty. The service warranty outlined in the contract covers any issues that you have with your rental. You will not be billed for any time that your rental is not operational from normal use. You are also not responsible for any parts that need to be replaced from normal use. The waiver form simple protects us requiring that you take responsibility from anyone who is injured using the equipment.
What if my card expires during my rental period?
If your credit card expires while you are renting the very first thing we will do is attempt to contact you via phone and email. We will attempt to contact you at least two times before attempting to update your expiration date. Assuming that you intend to fulfill the contract, we will make 4 total attempts at changing your expiration date (2-5 Years). If any of these new expiration dates are successful we will then update the expiration of the card on file.
All missed payments, overdue fees and pickup fees will need to be paid prior to removing of the our equipment